Refund policy

All sales are final

Every piece from Ivy J Jewelers is custom jewelry that is made to order for you. Making a custom piece takes a great deal of time, materials and money, and a piece made for one customer cannot be resold. For that reason, all sales are final. We do not offer refunds, returns or exchanges.

Please check your order before you buy

Because each piece is made just for you, please review your design, size and shipping address carefully before you place your order.

Production and shipping

Your piece is made to order and ships as soon as it is finished. Please see our shipping policy for timing.

Questions

If you have a question about your order, email us at IvyJJewelers@gmail.com.